HELP

NOTE the site is currently in transition and development. Many technical services are currently provided to iTrustInstitute by TrustInvestor.com. Please check for updates to this HELP file.

Use of the site in General? Specific use of Acrobat or pdf files?

Contacting us?

Using and Viewing the Web Site and Documents

The speed at which you can view or browse a site depends on the size of the Random Access Memory (RAM) on your computer, whether it's being used already for other things and the speed of your Internet Service Provider (ISP) or Web connection.

Trouble Joining or Logging In

Security features that enable our site to recognize you for purposes of joining and logging into this site require that you:

Ensure that any antivirus software (such as Norton or Symantec software) on your computer allows your Web browser to:
- Open links from one page to another;
- Report the generic address of your ISP to our server when you open a page;
- Use java and other standard scripting.

This means ensuring that your antivirus software allows medium security in terms of the following settings:
- Holding cookies;
- Personal Firewall;
- Allowing for Scripting.

For example, the "Invalid Page" message when you try to join or log in, results when your Firewall settings block our server from receiving information from your system to recognize your Web browser as a valid visitor in a generic techical sense.

As the Privacy Policy link on our site explains, we do not collect any personal information (and do not have systems to do so). Our security works using basic and generic technical specifications that allow your Web browser to connect with out site.

General Site Use

Downloads and page viewing for our site or any other site might, generally, occur faster if you:

Empty the temporary files from your RAM:
- Go into the "Tools" and then "Internet Options" section of your Browser;
- Select "Delete" Temporary Files.

As above, ensure that any antivirus software (such as Norton or Symantec software) on your computer allows your Web browser to:
- Open links from one page to another;
- Report the generic address of your ISP to our server when you open a page;
- Use java and other standard scripting.

This means ensuring that your antivirus software allows medium security in terms of the following settings:
- Holding cookies;
- Personal Firewall;
- Allowing for Scripting.

If viewing is really slow, then try taking a break and restarting your computer. Especially if you're using a Windows based computer, you can sometimes find that it actually helps to just Restart your computer -- even without the prior efforts -- particularly after long Web sessions and before you attempt to review another content rich site such as TrustInvestor or TrustModel.

Using Electronic Acrobat Files (PDF)

Follow the General Site Use suggestions above and please note:

Some areas of the TrustInvestor site and TrustModel Portfolio data is provided in the form of Acrobat Files. You can obtain a free version of the Acrobat file Reader from Macromedia.

If you are using Internet Explorer, AOL or other browsers to view our site, it may take time to view pages or download Acrobat or electronic PDF files to your computer from our site.

PDF files can be large, so may take a while to save to your computer or to open in your browser.

If you get a blank page when you try to open a PDF file:

This problem occurs when Adobe Acrobat or Adobe Acrobat Reader opens inside your browser window rather than in an Acrobat window. There are two ways to solve this problem. You should:
- "Save" the PDF file
- Hold your mouse over the link to the PDF file
- Right click
- Choose "Save Target As" in the pop-up menu
- In "Save As" dialog box, select a location for your file, click "Save"

To review the file, Start Acrobat Reader:
- Open the file you have just saved.
- Re-configure your Acrobat as necessary for easy reading.

Set your Acrobat software (Version 6.0) to view files directly through Acrobat, rather than through Acrobat inside your Web browser:
- Exit from your Internet Explorer, AOL or other Web browser.
- Start Acrobat or Adobe Reader.
- Choose "Edit" > "Preferences".
- Select "Internet" in the list on the left.
- Deselect "Display PDF in Browser", and click "OK".
- Restart and use your Web browser.

Set Acrobat (Version 5.x) software to view files directly through Acrobat, rather than through Acrobat inside your Web browser:
- Exit from IE or AOL.
- Start Acrobat or Acrobat Reader.
- Choose "Edit" > "Preferences" > "General".
- In the "Options" section, deselect "Display PDF in Browser".
- Click "OK"
- exit from Acrobat or Acrobat Reader.
- Restart your IE or other browser.

NOTE: The next time you select a link to a PDF file in your Web browser window, a dialog box will prompt you to specify what to do with the file.

If you select "Open this file from its current location", your browser will open the PDF file in a separate Acrobat window. You will have to go back to your browser window to go to other items on the Internet.

If you select "Save this file to disk," your browser will save the PDF file to your hard disk, from where you can open it later.

If problems persist, then please Contact Us

Thank you and enjoy.